Shipping Your Package


Packages are generally sent within 2 days after receipt of your payment via Bpost with tracking and delivery without signature. If you prefer to send via Bpost with required signature, additional costs will be charged. Please contact us before choosing this delivery method. Whichever shipment you choose, we will give you a tracking number so you can track your parcel online.


Our boxes are large enough to ship your items in a protected way.


Returns


Make sure that all your customer details that www.ikwileencamera.be has available are correct. All items ordered from us can be returned within 14 days of receipt, after which we will refund your money to your account as soon as possible. However, the following rules must be observed:

  • Maintain your return shipment on time (within 14 days) via email.
  • Please make sure that you also send the return shipment within 14 days.
  • The articles must be delivered to www.ikwileencamera.be in undamaged condition.

If these rules are not observed, we are not obliged to take back the articles and cancel the payments. When the order you have placed is delivered to your home, you must check that the delivered item matches the order you have placed with us.

If this is not the case, you can report this within 14 days by e-mail to info@ikwileencamera.be. Mention in your communication with us the possible deviation and your order number.

You then have the choice: replace your article, create a coupon or refund your money. It is best to mention this when you submit a request.

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